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Terms and Conditions

Company Information
        - Trading Name: Good Stuff Online
        - ABN: 88 165 098 411
        - Address: 1st Floor, 237-239 Nicholson St. Carlton VIC 3053
        - Phone: (03) 8679 6936
        - email: support@goodstuffonline.com.au

Shipping Policy

Shipping costs

Postage within Australia is calculated automatically by the shopping cart and is capped at $10.00.
You will be advised by a Good Stuff Online team member if extra delivery charges are applicable and asked for further instructions in relation to the order.

Delivery

To make sure your order safely reaches you, a signature is required upon delivery. If no one is present to receive your parcel, a notice will be left at your address with alternative delivery or pick up options. However, you may choose to have your parcel left without a signature (e.g. on your front porch). We'll ask you to select your preferences at checkout in the delivery instructions field. Should you give us authority to leave your parcel, Good Stuff Online and our freight providers will not be held repsonsible for parcels left unattended.

Delivery timeframe

Orders are not despatched until goods are paid for. Please allow up to 5 business days for VIC, NSW, TAS, SA & ACT Metropolitan areas, and up to 14 business days for Regional areas within Australia and QLD, WA & NT Metropolitan areas, from the date of cleared payment for delivery. Should an item not be available at the time of order, you will be contacted within 2 business days by the Good Stuff Online support team for further instructions.

Shipping Destinations

Good Stuff Online only ships within Australia and New Zealand. The Shopping cart calculates freight for orders within Australian and some New Zealand orders where applicable. In the instance where there is no freight cost calculated at the shopping cart, please contact the Good Stuff Online support team for a confirmed quote.
       
Customer Service Policy

Good Stuff Online is committed to providing exceptional customer service and quality organic and health food products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Please allow up to 5 business days for Metropolitan areas and up to 14 business days for Regional areas within Australia for delivery. Should an item not be available at the time of order, you will be contacted within 2 business days by a Good Stuff Online support team for further instructions.

Refund Policy

All products at Good Stuff online are checked for damages and faults before they are packed and shipped to customers. Good Stuff Online cannot accept responsibility for goods once they have been despatched from our warehouse.

Information on this Website

  1. Information about products on Good Stuff Online is based on material provided by suppliers and product manufacturers.
  2. You understand and agree that except as required by law (including the Australian Consumer Law) Good Stuff Online cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by manufacturers or suppliers changing product specifications without notice to us.
  3. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you order the products.
  4. Due to photographic and screen limitations associated with the representation of products, some actual products may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website.
  5. Good Stuff Online is not liable for any third party information written regarding our products on other websites
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